Every touchpoint leaves a signal. Are you listening?
Every time someone browses, buys, waits, complains or quietly stops coming back, they leave a signal. Most businesses hear a fraction of them and act on fewer. In this session Nick walks through how to collect feedback at every stage of the journey, pull it into one place, find the issue that’s costing you most, and close the loop before the customer gives up on you. Real examples, a retailer worked through end to end, and the questions you didn’t get to ask at Customer Engage.